Returns & Refunds Policy

At OVI GLOBAL LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Returns & Refunds Policy explains the conditions and procedures for requesting a return, replacement, or refund.

1. Return Eligibility

Customers may request a return if the purchased product meets the following conditions:

• The product is unused and in its original condition.
• The product is returned with its original packaging, where applicable.
• Proof of purchase or order confirmation is provided.
• The return request is submitted within 30 days of delivery.

Certain products may not be eligible for return due to their nature or applicable restrictions.

2. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact our customer service team.

To help us resolve the issue, provide:

• Your order number.
• A description of the issue.
• Clear photographs of the damaged or incorrect item, where applicable.

We will review your request and provide appropriate assistance.

3. How to Request a Return

Follow these steps to initiate a return:

1. Contact our customer support team by email.
2. Provide your order number and reason for the return.
3. Wait for return instructions and approval.
4. Package the eligible product securely.
5. Send the product using the approved return instructions.

Please do not send products back without contacting us first.

4. Refund Process

Once your returned product is received and inspected, we will notify you about the status of your refund request.

If approved, refunds will generally be issued to the original payment method.

The time required for the refund to appear may vary depending on your payment provider or financial institution.

5. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

• For damaged, defective, or incorrect products, we will review the situation and provide appropriate return assistance.
• For other eligible returns, customers may be responsible for return shipping costs.

Any applicable shipping arrangements will be communicated during the return process.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products marked as final sale.
• Personalized or custom-made products.
• Items that cannot be returned for hygiene or safety reasons.
• Products damaged through misuse or improper handling.

Applicable legal rights are not affected by these exclusions.

7. Exchanges

If you receive a defective or incorrect product, please contact our support team. We will review your request and explain the available replacement or exchange options.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests are subject to the order’s processing and shipping status.

Orders that have already been shipped may need to follow the standard return procedure.

9. Contact Us

For questions or assistance regarding returns, refunds, or exchanges, please contact us:

Company: OVI GLOBAL LLC

Email: info@ovigloballlc.com

Phone: +1-800-234-5678

Business Address:
7901 4TH ST N #18557,
ST. PETERSBURG, FL, 33702

Our Commitment to You

At OVI GLOBAL LLC, we value every customer and aim to make the return and refund process as clear and convenient as possible.

OVI GLOBAL LLC – Your Shopping Experience, Our Priority.